Question 1

My payment failed — what do I do?

Accepted Answer

Check your card details are correct, try a different card, or contact your bank. If the issue persists, email support@pegasustrading.app with your account email and we'll help.

Question 2

How do I cancel my Pro subscription?

Accepted Answer

Go to your account settings and click "Manage Subscription". You'll keep access until the end of your billing period. No lock-in contracts.

Question 3

Will I get a refund if I cancel?

Accepted Answer

We don't offer partial refunds for unused time, but you keep full access until your billing period ends. If you were charged in error, contact support and we'll sort it out.

Question 4

How do I change my payment method?

Accepted Answer

Go to your account settings and click "Manage Subscription" to update your card details through our payment portal.

Question 5

I was charged but my account still shows Free

Accepted Answer

This can happen if there's a delay syncing your payment. Wait 5 minutes and refresh. If it persists, email support@pegasustrading.app with your account email and payment confirmation.

Question 6

Do you offer student or team discounts?

Accepted Answer

Not currently, but we're considering it. Email us and we'll let you know when it's available.

Question 7

I forgot my password

Accepted Answer

Go to the sign-in page and click "Forgot password". We'll send a reset link to your email.

Question 8

I can't verify my email

Accepted Answer

Check your spam/junk folder. If you still can't find it, sign out and sign back in — the verification email will be resent. Contact support if it still doesn't arrive.

Question 9

How do I delete my account?

Accepted Answer

Go to account settings and click "Delete Account". This permanently removes all your data including trades, journals, and analytics. This cannot be undone.

Question 10

Can I change my display name?

Accepted Answer

Yes, go to your account settings to update your display name.

Question 11

My CSV import failed

Accepted Answer

Make sure your CSV file is from a supported broker and is under 5MB. Check that the file hasn't been modified or reformatted. If your broker isn't listed, use our generic CSV template.

Question 12

My trade data looks wrong after import

Accepted Answer

Some brokers format dates or prices differently. Double-check the imported trades against your broker's records. If something is consistently wrong, email support with your broker name and a sample CSV (remove sensitive data first).

Question 13

Which brokers are supported?

Accepted Answer

We support 20+ brokers including MetaTrader 4/5, Interactive Brokers, ThinkorSwim, cTrader, Robinhood, Webull, Binance, Bybit, and more. See the full list at /brokers.

Question 14

My broker isn't listed

Accepted Answer

Use our generic CSV template to import from any broker. Download it from the import modal. If you'd like native support for your broker, email us and we'll prioritise it.

How can we help?

Payments, plans, and refunds

Sign-in, email, and account access

CSV imports and brokers

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